Shipping Information

What's the cost of shipping?
Your Sassy Soapers monthly box will ship for FREE (continental US)! Any additional orders will ship for $7.
What box will I get and when will it ship?
If you join Sassy Soapers before our monthly training for that month, you will receive the supplies box for that month, and it will ship within a week. If you join after our monthly training date, you will receive the supplies box for the next month, and that box will ship out on the 15th of the next month. You are welcome to purchase a supplies kit from a previous month to get you started on your soapmaking right away!
How long will it take to arrive?
USA orders typically take 4-10 business days to arrive once shipped. Tracking will be provided by email once your order's shipping labels are printed.
Where do you ship?
We ship Sassy Soapers supplies kits to the USA only.

Payment Information

Do I have to pay sales tax?
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your account will be charged within 24 hours of completing checkout. Your recurring monthly Sassy Soapers membership charge will charge on the same date as your original purchase date each month.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Can I change my subscription?
Click the link at the bottom of your "Sassy Soapers membership" invoice. That will take you to the Customer Hub of our Membership platform. From there you can cancel your membership, update payment info or change your shipping address.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
Your monthly scent and colorant box will contain everything you need to make 1 batch that month's Sassy Soapers project, minus the basic oils, goat milk, and lye that you need to provide. Additional boxes will also contain scent, colorants, or additives for 1 batch of that specific project.